- Terms of Business
ASSURED FUTURES LIMITED have a number of
trading styles including PMI Partners, A-Plan Assurance, Family Insurance Services,
National Assurance and Academy Mortgage and Financial Services and, offers insurance
to meet the needs of a wide range of individuals and companies. Our Terms of Business
are set out in this booklet and govern how we operate in our dealings with you.
Please read it carefully and retain it for future reference.
Assured Futures Limited of Ellenborough House, Wellington Street, Cheltenham, GL50
1AP is an independent intermediary authorised and regulated by the Financial Conduct
Authority (FCA). Our Financial Services Register number is 176392. Our permitted
business is advising, arranging and administering insurance. You can check this
on the Financial Services Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768
What we do
We act on your behalf, advising on and arranging insurance for both individual and
corporate clients. We offer insurance policies from a panel of insurers to provide
a ‘fair analysis of the market’ for life insurance, private medical insurance, dental
insurance, accident sickness and unemployment cover, life insurance, critical illness
cover and permanent health insurance. Our recommendation of insurer and policy will
be based on the insurer that most closely matches, in cover and price, the insurance
needs that you tell us you have at the time we prepare the quotation.
For policies purchased direct from our websites, we do not offer advice or make
any recommendations. You will be asked some questions to narrow down the selection
of the products and to assist you in your choice we will provide you with a quotation
for the cover you require, together with comprehensive information to allow you
to make an informed decision. For policies arranged without advice you are responsible
for ensuring that the product meets your demands and needs.
How we operate
For our joint protection, we may record telephone calls.
Treating customers fairly
Meeting the needs of our clients is at the heart of everything we do at Assured
Futures. We always aspire to treat our clients fairly and to give advice and recommendations
that meet your requirements. To do this we constantly review our processes and procedures
to ensure we offer our clients the highest standards of advice and service. Our
communications are designed to be clear and straightforward to understand and we
aim to keep you informed of all developments with your insurance both before you
buy and afterwards.
Cooling off period
You have the right to cancel any insurance policy that you buy from us. If you wish
to cancel your insurance you should write to advise this, within 30 days of the
date you received your policy documentation (14 days for Private Medical Insurance).
We will refund your premium, less a proportionate charge for the period of cover,
the administration fee and any other charge your insurer may make.
Changes to your policy
You should notify us immediately of any changes in the details upon which your insurance
was arranged. (eg change of address or occupation, life style changes, taking up
smoking, taking drugs, being diagnosed with an illness).
Making a claim
We are here to help you with your claim and to act on your behalf. Upon request,
we will guide you through what can often be a difficult and stressful time and help
make certain the insurer provides the responsive service you are entitled to expect.
We will usually contact you by phone or by post. By providing your email address
and mobile phone number, you are agreeing to us communicating with you by email
and SMS. If you email a request to arrange insurance cover or to amend any details
under an existing policy, insurance cover will not be in force until your insurer
has agreed to provide cover and we have confirmed this to you. You must take reasonable
steps to ensure that email messages are complete and accurate, free of harmful viruses
and secure, so that they cannot be altered in course of transmission.
If you decide to cancel your policy please contact us first, so that we can help
you to determine the least expensive way to do this.
If you pay your premiums by direct debit, any money already paid at the time of
cancellation will be used to clear the insurer’s charge. If the direct debit payment
is insufficient to do this, you will need to pay us the balance. Any over-payment
caused by payments in transit will then be refunded to you.
Where you do not maintain direct debit payments or other instalment payments, we
reserve the right to instruct your insurers to cancel your insurance policy.
Conflict of Interest
Occasions may arise where we or one of our other clients have some form of interest
in business being transacted for you. If this happens or we become aware that our
interests or those of one of our other clients conflict with your interests, we
will write to you and obtain your consent before we carry out your instructions,
and detail the steps we will take to ensure fair treatment.
We place your business with insurers whom we believe to be reliable and of good
financial standing. However, we cannot be held liable if an insurer that we recommend
subsequently cannot meet its obligations. You are still responsible for paying any
premium or part-premium due.
Premiums, fees and payments
We normally derive our income from commission paid to us by insurance companies.
We do not handle client money. We never accept a cheque made out to us (unless it
is in settlement of charges or disbursements for which we have sent you an invoice)
or handle cash.
We may charge the following fees: Trust Arrangement in respect of Life Insurance
£25.00. We may agree with you a fee as a replacement of commission from an
Your quotation will show any fees that are applicable. The fees shown are current
at the time of printing but we do reserve the right to vary them if necessary.
Renewing your policy
For policies with a renewal date we will normally contact you, to tell you the premium
and terms applicable to the next period of insurance.
For your insurance cover to continue, you must instruct us on or before the date
on which your policy is due to expire. There are no 'days of grace' and you are
responsible for making sure your insurance is valid and in force.
If you pay by direct debit and your insurer is happy to renew your policy, we will
automatically renew your policy, unless you tell us to do otherwise.
However your policy is renewed, you must remember to tell us of any changes that
might affect your cover, (eg life style changes, taking up smoking, taking drugs,
being diagnosed with an illness) before the date on which your policy is due to
be renewed, otherwise your cover may become invalid.
Responsibility for renewal
We will normally contact you before your renewal date to tell you the premium and
policy terms for the next period of insurance. It is your responsibility to ensure
that your insurance remains valid and in force and that you have done nothing which
might invalidate the insurance.
Information about you
Accuracy of Information
The terms of any insurance that we arrange on your behalf will be based on the information that you have provided to us. You must take care to answer all questions fully and accurately to the best of your knowledge. This includes any questions relating to the medical history of anyone covered by the policy. If you do not understand the meaning of a question or you do not know the answer you must tell us immediately. Once cover has been arranged you must notify us of any changes to the information previously provided. Failure to provide full and accurate information could invalidate your insurance and result in a claim being rejected.
Records and Documents
Our files are confidential. Unless you permit us, we will not share information
on your insurance with anyone other than you and your legal representatives, the
insurer to whom you apply for insurance or any party as may be required for the
proper performance of our or your insurers service to you, unless we are required
to do so in order to meet our legal obligations under Statute. Personal information,
including information of a sensitive nature, provided by clients may be retained
on manual and/or computer records, and/or other means and other than above, will
not be disclosed to third parties. You are entitled to a copy of all information
held on file about you and if it is incorrect, you have the right to have the data
corrected. We will normally keep client records for at least five years after your
most recent insurance policy has expired.
If you have purchased a policy through an insurance comparison website, we will
share your personal information with them in order to provide you with the quotations
you have requested. All personal information will be held in strictest confidence
and used only for the purposes for providing you the service requested.
Data Protection Act 1998
We will abide by the stated principles of the Data Protection Act at all times.
We are registered with the Information Commissioner as Data Controller and Processor.
Details of the Data Protection Act can be viewed on the Information Commissioner’s
website at www.ico.gov.uk .
You may request a copy of the personal data which we hold on you by writing to:
Data Protection Officer
Assured Futures Limited
and we may charge a fee up to £10.00 to provide this.
We will only use information we hold about you in the normal course of arranging
and administering your insurance. It is our policy to deal with your spouse or partner
who calls us on your behalf, provided we have your consent or they are named on
the policy. If you would like someone else to deal with your policy on your behalf
on a regular basis please let us know. If at any time you would prefer us to deal
only with you, please let us know.
We may use your personal data to inform you about other products and services that
we feel may be of interest to you, via mail, telephone, fax email or other electronic
messaging services. If you do not wish to receive marketing information from us
by these methods or if you have any queries about how we use your information then
please let us know by contact us.
Financial Services Compensation Scheme
We subscribe to the Financial Services Compensation Scheme (FSCS). In the unlikely
event that we cannot meet our obligations to you, you may be entitled to compensation
from the FSCS. Eligibility for compensation from the FSCS depends on:
- the circumstances of each claim and
- the type of person or organisation making the claim
For most insurances, compensation of 90% of the claim is available, with no upper
limit. Further information about compensation scheme arrangements is available from
the FSCS at www.fscs.org.uk.
All dealings with us are subject to English Law.
Certain insurers may carry out credit searches in the course of processing your
quotation or application for insurance.
Making a complaint
We work hard to provide our clients with a first class service. If you are not happy
with any aspect of the service you have received, we would like to know and to do
all we can to resolve the situation. In the first instance, please contact the team,
who will try to resolve matters for you. If you are still unhappy with the stance
taken, please write to:
Assured Futures Limited
who will investigate and make every effort to settle the issue for you.
If after this you feel that the complaint remains unresolved, you may be entitled
to refer it to the Financial Services Ombudsman.
If you wish, you can make a complaint via the European Online Dispute Resolution platform (ORD platform). The ODR platform is a website which helps customers who've bought something online in the EU if a dispute arises. The platform will send your complaint to a certified Alternative Dispute Resolution Provider who works to solve the problem. In the UK that would be the UK Financial Ombudsman Service.
Third party rights
These Terms of Business are enforceable only by those who have had direct dealings
with us and are not enforceable by any third party, whether under the Contracts
(Rights of Third Parties) Act 1999 or otherwise.
The headings in these terms of business are for convenience only and shall not affect
their interpretation. These terms of business shall be governed by and construed
in accordance with English law. If any of the provisions of these terms of business
are held to be invalid or unenforceable in the whole or in part the validity of
the other provisions shall not be affected thereby. Our staff are not authorised
to vary these Terms of Business but they may be varied by us in writing from time
Version: Universal 27.03.14
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